Refund policy

RETURN AND REFUND POLICY

At Boo & Bramble, we want you to love your purchase. Because our apparel is made to order, please review product descriptions and sizing information carefully before placing your order.

RETURNS

You may request a return within 14 days of receiving your order.

To qualify for a return, items must be unworn, unwashed, and in their original condition. Items showing signs of wear, washing, damage, or alteration are not eligible for return.

To request a return, contact us through the Contact page on our website and include your order number and the reason for your return.

Returns must be approved before being mailed. Once your request is approved, we will provide return instructions and the appropriate mailing address. Items returned without prior approval may not be accepted.

RETURN SHIPPING

Customers are responsible for return shipping costs when returning an item due to sizing, personal preference, or a change of mind.

We recommend using a shipping method that includes tracking, as customers are responsible for ensuring returned items are delivered.

Original shipping charges are nonrefundable unless the return results from an incorrect, damaged, or defective item.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us through the Contact page within 30 days of delivery.

Include your order number, a description of the issue, and clear photographs of the item. We will review the issue and arrange an appropriate replacement or refund at no additional cost to you.

EXCHANGES

Because our items are made to order, direct exchanges may not always be available. If you need a different size or style, contact us to discuss your options before returning your item.

REFUNDS

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

FINAL SALE ITEMS

Items clearly marked as final sale, along with personalized or custom-made items that are specifically identified as nonreturnable, are not eligible for return unless they arrive damaged, defective, or incorrect.

QUESTIONS

For questions about a return or refund, please contact Boo & Bramble through the Contact page on our website.