Refund policy

RETURN AND REFUND POLICY

At Boo & Bramble, we want you to love your purchase. Because our apparel is made to order, please review product descriptions and sizing information carefully before placing your order.

RETURNS

You may request a return within 14 days of receiving your order.

To qualify for a return, items must be unworn, unwashed, and in their original condition. Items showing signs of wear, washing, damage, or alteration are not eligible for return.

To request a return, contact us through the Contact page on our website and include your order number and the reason for your return.

Returns must be approved before being mailed. Once your request is approved, we will provide return instructions and the appropriate mailing address. Items returned without prior approval may not be accepted.

RETURN SHIPPING

Customers are responsible for return shipping costs when returning an item due to sizing, personal preference, or a change of mind.

We recommend using a shipping method that includes tracking, as customers are responsible for ensuring returned items are delivered.

Original shipping charges are nonrefundable unless the return results from an incorrect, damaged, or defective item.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us through the Contact page within 30 days of delivery.

Include your order number, a description of the issue, and clear photographs of the item. We will review the issue and arrange an appropriate replacement or refund at no additional cost to you.

EXCHANGES

We do not offer direct exchanges. If you would like a different size or stye, you may request a return under this policy and place a new order. Items must meet the return eligibility requirements listed above. Damaged, defective, or incorrect items are handled under the policy section for those issues.

REFUNDS

Once an approved return is received and inspected, we'll issue the refund to your original payment method within 10 days. Your bank or credit card company may take additional time to process and post it. 

FINAL SALE ITEMS

Items clearly marked as final sale, along with personalized or custom-made items that are specifically identified as nonreturnable, are not eligible for return unless they arrive damaged, defective, or incorrect.

QUESTIONS

For questions about a return or refund, please contact Boo & Bramble through the Contact page on our website.